Privacy Policy

Commitment to privacy
We respect each person's right to privacy, so we're committed to complying with the Privacy Act 1988 and the National Privacy Principles.

This Statement contains some important information about how we deal with personal information.

In this Statement the expressions 'Pipers Plumbing Pty Ltd', 'we', 'us' and 'our' refer to the Pipers Plumbing and its associated entities.

Collection of personal information

We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the services our clients require in specific matters, to communicate efficiently with our clients and contacts, to keep our clients and contacts informed of legal developments and events, and to responsibly market our services.

Unless we need particular information to provide the specific services a client requires in a particular matter, the personal information we collect about a person is limited to their name, gender and contact details, their occupation, their employer, and details of their relationship or dealings with us or our clients or contacts.

We collect personal information about a person directly from the person concerned when it's practical to do so. We may do this when a person meets with us, communicates with us by telephone, mail, fax or email, subscribes to our publications, or submits information via our website. We may be unable to provide the information or services a person requests if we are not given the personal information we ask for.

We also obtain information about people from our clients and their agents (in relation to specific matters), from their employers, or from publicly available records. If a third party, such as a client, gives us personal information about another person, the third party must ensure that they have the legal right to do so and that we have the right to use and disclose the information for the purposes for which it is provided to us without contacting the person. Depending upon the circumstances, the third party may need to inform the person that the information has been provided to us and ensure that the person is made aware of the matters detailed in this Statement.

Use and disclosure

We may use personal information we hold about people who are clients, employees of clients, or contacts to send them our publications, other information we think may interest them, or invitations to our events, but we won't if they have told us that they don't want to receive such communications.

Apart from that we will only use the personal information we collect to provide the services that our clients instruct us to provide in specific matters.

We have a professional duty to maintain the confidentiality of our clients' information, and we will not disclose information about a client unless we have our client's instructions, or are under a legal obligation, to do so. Often the information given to us by clients is subject to legal professional privilege and we cannot be compelled to disclose it unless our client consents.

We will disclose personal information we collect in relation to specific matters when it is necessary to do so to provide our services and the disclosure is in accordance with our client's instructions and is lawful and ethical.

We never disclose personal information we hold to any third parties to allow them to market their products and services.

Information security

We take appropriate steps to ensure that all information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. We maintain physical security over our premises and access to our computer systems is limited by user identifiers and passwords. All our staff are subject to strict obligations of confidentiality.

Our website

A person may use our website anonymously, but any information the person chooses to submit to us (eg to book for an event, subscribe to a publication, or send us an email) will be treated in accordance with this Statement.

Our website does not use cookies or web bugs, but our Internet Service Provider may record details of visits to our site such as the visitor's server address, domain name and browser type, the date and time of the visit, the information downloaded, and links from other sites followed to get to our site. This information is anonymous and is only used for statistical and website development purposes and to improve our communications.

Access rights

People can request access to the personal information we hold about them. There are some limitations upon this right to access, such as where we owe a duty of confidentiality to a client or legal professional privilege applies. We may charge a fee when access is provided.

Contacting us about privacy

To enquire about any privacy issue, or make a request for access to information, please contact:

Privacy Officer
Pipers Plumbing Pty Ltd
5/ 80 Reserve Rd
Artarmon, NSW 2064
admin@pipersplumbing.com.au

Disclaimer

The material on this web site is only of general informational value. No person should act or refrain from acting solely on the basis of this material. It does not constitute accounting advice and your access to this web site does not, of itself, give rise to a relationship of supplier and client.

In this web site, any frames, links or other references to other web sites, persons or information are produced solely for convenience. Those references are not an endorsement of those parties or their products or services. Pipers Plumbing Pty Ltd does not warrant the accuracy or suitability of any information contained in this or any other web site.

As far as is permitted by law, Pipers Plumbing Pty Ltd excludes all liability to third parties arising directly or indirectly out of their use of or reliance on materials contained in this web site. Specifically, Pipers Plumbing Pty Ltd does not warrant that the files contained in or referred to in this web site are free of viruses or other defects. In the event that liability cannot, by law, be excluded, the liability of Pipers Plumbing Pty Ltd will be limited to replacing the defective file. Pipers Plumbing Pty Ltd has and does retain copyright on all works contained in this web site.

Pipers Plumbing Pty Ltd licences you to reproduce those works only if:

• the reproduction is for private or non-commercial purposes; and
• you ensure that the works are clearly attributed to Pipers Plumbing Pty Ltd.